Return & Refund Policy

At SHOPY KIN, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return, your item must be:
    • Unused and in the same condition you received it.
    • In its original packaging.
  • Certain items like cosmetics, health care products, and spices are non-returnable due to hygiene reasons.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days, using your original payment method.
  • If you paid via Mobile Money, refunds will be issued to the same number used for payment.

Exchange Policy

  • We only replace items if they are defective or damaged.
  • To request an exchange, contact us within 48 hours of delivery.

Return Shipping

  • Customers are responsible for the return shipping costs unless the item was damaged or incorrect.
  • We recommend using a trackable shipping method for returns.

How to Request a Return

Please contact us via:

Include your order number and the reason for return.

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